Chill4Reel Cookie Policy

At Chill4Reel, we use cookies and similar technologies to operate chill4reel.com, keep your account secure, and tailor our content to your preferences. This Cookie Policy explains what cookies are, how we and our partners use them, and the choices you have regarding their use. By continuing to browse our site, you agree to the use of cookies as described below, unless you adjust your browser or cookie settings.

What Are Cookies

Cookies are small text files that a website stores on your device when you visit it. They allow us to recognise your browser, remember your settings and login state, and gather information about how you interact with our platform. Cookies do not harm your device and do not give us direct access to your hard drive. We at Chill4Reel also use related technologies such as pixels, local storage and SDKs within our PWA app, which function similarly to cookies for the purposes of this policy.

Session and Persistent Cookies

Session cookies are temporary and are deleted once you close your browser. We use them to keep you logged in while you navigate between pages such as the lobby, cashier and your account dashboard. Persistent cookies remain on your device for a set period or until you delete them manually; our platform relies on these to remember your language selection, currency display and login details for your next visit.

How We Use Cookies

We use cookies for several purposes connected to the operation and improvement of our services. Our Chill4Reel platform relies on cookies to make the site function correctly, to protect your account, and to understand how players use our games and promotions.

We use strictly necessary cookies to enable core functions such as account login, secure navigation, and access to the cashier for deposits and withdrawals.
We use functional cookies to remember your preferences, including your chosen localisation such as English (Canada), French (Canada) or German, and your currency display in CAD.
We use performance and analytics cookies to measure traffic, identify technical issues and understand which game categories, including Hot Slots, Live Casino or Jackpots, are most popular among our players.
We use marketing cookies to present you with relevant offers, such as our welcome bonus or ongoing promotions, both on our site and through third-party advertising networks.
We use security cookies to detect fraudulent activity, enforce our restricted-country rules, and support our KYC and compliance obligations.

Cookies Related to Bonuses and Promotions

Our Chill4Reel bonus system depends in part on cookies to track your eligibility for offers such as the welcome package, Monday Happy Spins, or the Chill4reel Monthly Race. If you clear your cookies or switch devices, certain personalised offers or progress within a quest may not display correctly, and you may need to log in again to restore your bonus tracking.

Third-Party Cookies

We work with payment providers, analytics companies and advertising partners who may place their own cookies on your device when you use chill4reel.com. These third parties, which may include our payment agent Zephyrhaven Limited and various analytics or affiliate tracking services linked to our chill4reel.partners affiliate programme, set cookies to measure the effectiveness of marketing campaigns, attribute referrals, and process your transactions securely. We do not control these third-party cookies directly, and we encourage you to review the privacy and cookie policies of those providers for further detail.

Cookies and Our Mobile App and PWA

Here at Chill4Reel, our PWA app for PC and mobile also uses cookies and comparable local storage technologies to keep you signed in, remember your settings, and deliver push notifications where you have consented to receive them. If you install our app, the same cookie principles described in this policy apply, and you can manage permissions through your device settings.

Managing and Disabling Cookies

You can control or delete cookies through your browser settings at any time. Most browsers allow you to block all cookies, block only third-party cookies, or delete cookies after each session. Please note that if you disable strictly necessary cookies, certain features of our site, including login, the cashier, and access to live chat support, may not function correctly.

You can set your browser to notify you when a cookie is being placed.
You can delete existing cookies stored on your device through your browser's privacy settings.
You can opt out of certain analytics and advertising cookies through the tools provided by third-party vendors.
You can adjust notification and storage permissions separately within our PWA app.

Impact of Disabling Cookies

We want you to understand that disabling cookies entirely may prevent you from completing registration, making a deposit, or receiving free spins and other bonus elements correctly. Our Chill4Reel systems use cookies to verify your session is secure, particularly during the deposit and withdrawal process, so we recommend keeping at least essential cookies enabled for a smooth experience.

Cookies, Data Protection and Your Rights

We handle any personal data collected through cookies in line with our Privacy Policy. Information gathered via cookies may be combined with other account data, such as your registration details or wagering activity, to help us meet our regulatory obligations under our Anjouan licence and to support responsible gambling monitoring. You have the right to request information about the data we hold, and you may contact us if you have questions about how cookie-derived data is processed.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our own services at Chill4Reel Casino. Any updates will be posted on this page, and we encourage you to review it periodically. Continued use of our site after changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions regarding our use of cookies or this policy, please reach out to our support team. General enquiries can be sent to [email protected], while matters involving KYC, account data, or withdrawals should be directed to [email protected]. Our live chat is also available 24/7 for immediate assistance with cookie-related questions or technical issues on our platform.