Chill4Reel Terms and Conditions

Welcome to Chill4Reel. These Terms and Conditions govern your use of our website and services. By creating an account, you agree to be bound by these terms in full. At Chill4Reel, we provide an online gaming platform operated under a licence issued by the Gaming Board of Anjouan, and we ask that you read this document carefully before you deposit or play.

Company Information and Licensing

Our services are owned and operated by Alternate Technology Limitada, registration number 3-102-902854, registered at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Payment processing is handled by our payment agent, Zephyrhaven Limited, HE 463328, registered in Limassol, Cyprus. We operate under licence No. ALSI-182407011-FI1, issued by the Gaming Board of Anjouan on 05.07.2024 and valid until 04.07.2027. This licence covers chill4reel.com and nana-casino.com. Our operations are governed by the laws of Anjouan, and any disputes fall under that jurisdiction.

Eligibility and Account Registration

You must be of legal age in your jurisdiction and at least 18 years old to register with us. We at Chill4Reel welcome players from Canada and Germany, among other approved regions, but we do not accept registrations from residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, or any country on the FATF blacklist. Our Chill4Reel platform may request identity verification at any stage, and you agree to provide accurate information during registration.

You may only hold one account with us
You must deposit using payment methods registered in your own name
We reserve the right to suspend accounts that violate these terms

Deposits and Withdrawals

Our Chill4Reel cashier supports Mastercard, Visa, Interac, bank transfer, and Tether for deposits, with a minimum deposit of EUR 5 under our terms, though promotional minimums may start from 20 CAD. We at Chill4Reel require that all deposits originate from an account held by you; third-party deposits may be treated as invalid and reversed. Withdrawals require a minimum of EUR 20 and can be made via Visa (OCT), Mastercard Payment Transfer, Interac, bank transfer, or Tether, though card payouts require a prior deposit through the same method.

Withdrawal limits at Chill4Reel are capped at EUR 2,000 per day and EUR 30,000 per month, with per-transaction caps of EUR 60,000 on Visa and EUR 5,000 on Mastercard. Higher limits are available as loyalty benefits. Payouts are processed only after KYC approval, in queue order: within 72 hours for amounts up to EUR 1,000, and up to 7 days for larger sums. Crediting time after processing depends on your payment provider or bank.

Wagering and Fees

All deposited funds must be wagered at least 1x before withdrawal, though this requirement rises to 3x for certain payment methods or high-risk cases. Here at Chill4Reel, we apply an administration charge of 10% (minimum EUR 10) on deposit-and-withdraw activity without commensurate play. We do not charge a commission on withdrawals, though deposit commissions depend on your chosen payment system. Refunds are available only within 7 days of deposit and only where no gameplay has occurred since.

Bonuses and Promotions

Our Chill4Reel welcome bonus offers 400% up to 3,100 CAD plus 300 free spins across your first four deposits, with a minimum qualifying deposit of 30 CAD. The bonus must be selected in your Wallet before depositing, and wagering requirements are set at 30x the bonus amount. We at Chill4Reel cap maximum withdrawal from the first deposit bonus and its free spins at 10x the qualifying deposit, and bonuses expire within 7 days with a maximum bet of 5 CAD while wagering.

We offer Monday Happy Spins, Midweek Reload, and Weekend Kickoff promotions
Our Sunday Cashback provides up to 20% weekly with 1x wagering
We run a Chill4Reel Monthly Race with prizes of 3,000 CAD plus 750 free spins

The maximum win from a no-deposit free spin bonus is EUR 50. We reserve the right to amend, withdraw, or cancel any promotion at our discretion, particularly in cases of suspected abuse.

Loyalty Program

Our Chill4Reel Loyalty Program automatically enrolls you upon registration across 8 levels. You earn 1 Loyalty Point for every 0.1 CAD wagered, and weekly cashback rises from 7% at level 2 to 20% at level 8. Level-up prizes increase progressively, reaching 1,500 CAD at the top tier, and birthday bonuses scale similarly. Higher levels unlock a VIP manager, increased withdrawal limits, and access to VIP tournaments and quests.

Responsible Gaming and Self-Exclusion

We at Chill4Reel are committed to promoting responsible gaming. You may request deposit limits, time-outs, or self-exclusion through our support team. If you believe your gambling behaviour has become problematic, we encourage you to contact us immediately so we can assist you with the appropriate tools.

Restricted Jurisdictions and Payment Exclusions

We do not accept players from Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, or FATF blacklisted countries. Additionally, Visa OCT payouts are not supported for American Samoa, Anguilla, Bahamas, Fiji, Guam, Palau, Panama, Russia, Samoa, Seychelles, Trinidad and Tobago, and Vanuatu. Our Chill4Reel team reserves the right to refuse service to residents of any restricted territory at any time.

Account Suspension and Termination

We reserve the right to suspend or close your account if we suspect fraud, abuse of bonuses, multiple accounts, or breach of these terms. In such cases, we may withhold winnings pending investigation. You may also close your account at any time by contacting our support team.

Customer Support

Our Chill4Reel support team is available 24/7 via live chat in English, French, and German. For general enquiries, you may reach us at [email protected], while matters involving KYC, refunds, withdrawals, deposit limits, and account closure should be directed to [email protected].

Amendments to These Terms

We may update these Terms and Conditions periodically to reflect regulatory or operational changes. We encourage you to review this page regularly, as continued use of our services after changes constitutes acceptance of the updated terms. If you have questions about any clause, please contact our legal team before continuing to use our platform.