Chill4Reel Privacy Policy

At Chill4Reel, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit chill4reel.com, register an account, make a deposit or withdrawal, or otherwise use our services. By using our platform, you agree to the practices described below.

Who We Are

Our Chill4Reel platform is operated by Alternate Technology Limitada, registration number 3-102-902854, registered at Av. Pastor Diaz, Provincia de Puntarenas, Jaco, 61101, Costa Rica. Payment processing services are provided by our payment agent, Zephyrhaven Limited (HE 463328), Myrtou 6, Avdimou, 4600, Limassol, Cyprus. We hold a licence issued by the Gaming Board of Anjouan, Union of Comoros, licence No. ALSI-182407011-FI1, covering chill4reel.com and nana-casino.com. For any privacy-related queries, you may contact us at [email protected].

Information We Collect

We at Chill4Reel collect various categories of information to provide our services, verify your identity, and comply with our legal obligations. The information we gather includes:

We collect registration data such as your name, date of birth, email address, phone number and residential address.
We gather identification documents during KYC verification, including government-issued ID, proof of address and payment verification documents.
We record transaction data, including deposits, withdrawals, currency used and payment method details such as Mastercard, Visa, Interac, bank transfer or Tether.
We track your gaming activity, including games played, bets placed, wins, losses and session duration, to operate our loyalty program and detect irregular patterns.
We collect technical data such as IP address, device type, browser information and login timestamps.
We use cookies and similar technologies to recognise your preferences and improve your experience on our site.

How We Use Your Information

Our Chill4Reel team uses the data we collect for the following purposes:

We use your information to create and manage your account, including login and authentication processes such as Chill4Reel login and Chill4Reel casino login.
We process deposits and withdrawals in accordance with our stated withdrawal limits and pending times.
We verify your identity and age as part of our KYC and anti-money laundering obligations before processing any payout.
We use your data to administer our Chill4Reel Loyalty Program, calculate loyalty points, cashback and level-up rewards.
We send you information about promotions, including Chill4Reel bonus offers, Chill4Reel no deposit bonus codes, and other Chill4Reel casino bonus campaigns, where you have opted in to receive such communications.
We monitor activity to prevent fraud, abuse of bonus terms, and other prohibited behaviour.
We use data to respond to your enquiries through live chat, email, or our FAQ and Contact Us pages.

Marketing Communications

We at Chill4Reel may send you marketing emails regarding Chill4reel reviews, new promotions, or updates about our Chill4Reel app and Chill4Reel casino app. You may unsubscribe from these communications at any time by following the opt-out link in any email or by contacting our support team directly.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Performance of our contract with you under our Terms and Conditions.
Compliance with legal and regulatory obligations under our licence from the Gaming Board of Anjouan.
Our legitimate interests in preventing fraud, securing our platform, and improving our services.
Your consent, where required, for marketing communications and certain cookies.

Sharing Your Information

We do not sell your personal data. However, our Chill4Reel platform may share your information with trusted third parties where necessary, including:

Payment processors and our payment agent, Zephyrhaven Limited, to facilitate deposits and withdrawals.
Identity verification providers to complete KYC checks.
Regulatory authorities, including the Gaming Board of Anjouan, where required by law.
Affiliate partners operating through our Chill4reel.partners programme, on an aggregated and non-identifiable basis.
IT and hosting providers who support our technical infrastructure.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, tax and regulatory obligations. Where you request account closure, we may still retain certain records relating to transactions, KYC documents and communications, as required under applicable gaming regulations.

International Data Transfers

Given that we operate across multiple jurisdictions and serve players in Canada, Germany and other markets, your data may be transferred to and processed in countries outside your country of residence, including Costa Rica, Cyprus, and Anjouan. We take appropriate measures to ensure your data remains protected wherever it is processed.

Cookies

We use cookies on our Chill4Reel website to remember your preferences, keep you logged in, and analyse how you use our platform, including on our PWA app for PC and mobile. You can manage cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our services.

Data Security

We are committed to protecting your data through appropriate technical and organisational measures, including encryption, secure servers, and restricted access to personal information. While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We respect these rights and allow you to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your data, subject to our legal retention obligations.
Object to or restrict certain types of processing, including marketing communications.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our legal team at [email protected]. Requests relating to KYC, refunds, withdrawals, deposit limits and account closure should also be directed to this address.

Children's Privacy

Our Chill4Reel services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we reserve the right to close any account and void any winnings where we discover underage use of our platform.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. We encourage you to review this page periodically. Continued use of our Chill4Reel casino services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, please reach out to our support team through live chat, available 24/7, or by email at [email protected] for general enquiries, or [email protected] for matters relating to KYC, refunds, withdrawals and account closure.